Our Warranty Terms and Conditions

Our Mission

At Cooper Power, we are committed to giving you complete confidence in the products and services we supply.

We don’t just sell backup power solutions — we stand firmly behind them. Our goal is to remove the risk from your side, so you can focus on what matters while we protect your uptime.

We offer this peace of mind because we believe in the quality, reliability, and long-term performance of everything we deliver.

We continuously invest in:

• Rigorous product testing

• Responsive after-sales support

• Flexible extended warranty options

• Preventative maintenance that actually prevents problems

This is our promise:
✅ If it’s Cooper Power-supplied and correctly installed, we’ll support it.
✅ If something goes wrong under fair use, we’ll help make it right.
✅ If you need help, we’re only a call away.

Your power is our priority — and your trust is our responsibility.

Warranty Policy Download

Limited Warranty Policy – Click Here

Delivery & Collection Terms And Conditions

1. General

All goods supplied by Cooper Power (Pty) Ltd (“Cooper Power”) are subject to our standard Terms and Conditions.

Unless otherwise agreed in writing, all goods are supplied ex-works (collection from our premises).

2. Collection of Goods

• Goods are to be collected from our premises during normal operating hours
• It is the client’s responsibility to arrange collection
• Goods will only be released once full payment has cleared in our bank account

3. Delivery Services

• Delivery can be arranged upon request and is subject to availability
• A delivery quotation will be provided based on:
  • Delivery location
  • Size and weight of goods
  • Access requirements
• Delivery charges must be accepted and paid prior to dispatch

4. Delivery Conditions

• Delivery is ground floor only, unless otherwise agreed in writing
• Offloading, rigging, positioning, and installation are not included unless specifically quoted
• The client must ensure:
  • Safe and accessible delivery conditions
  • Adequate personnel and equipment on-site (if required)

Failure to meet these conditions may result in:

• Additional charges, or
• Failed delivery attempts (charged accordingly)

5. Delivery Timeframes

• Delivery timeframes are estimates only
• While we aim to meet agreed timelines, delays may occur due to:
  • Traffic, weather, or logistical constraints
  • Supplier or import delays
  • Circumstances beyond our control

Cooper Power shall not be liable for delays outside of its reasonable control.

6. Delivery Charges

• Delivery charges are calculated per quotation
• Additional costs such as:
  • Waiting time
  • Redelivery
  • Tolls, parking, or special access
    may be charged where applicable

7. Inspection & Acceptance

• All goods must be inspected upon collection or delivery
• Any shortages, damages, or discrepancies must be reported within 48 hours in writing
• Failure to do so constitutes acceptance of the goods in good condition

8. Risk & Ownership

• Risk in the goods passes to the client upon:
  • Collection, or
  • Delivery to site
• Ownership remains with Cooper Power until full payment has been received

9. Failed Deliveries

If delivery cannot be completed due to:

• Incorrect address
• No access to site
• Client not present

The client will be responsible for:

• Redelivery costs
• Any additional handling or storage fees

10. Returns

• Returns are subject to Cooper Power’s standard return and warranty policies
• Approved returns may be subject to handling fees
• Transport costs for returns are for the client’s account unless otherwise agreed

11. Limitation of Liability

To the fullest extent permitted by law:

• Cooper Power shall not be liable for:
  • Indirect or consequential losses
  • Delays beyond its control
  • Damages resulting from improper offloading or handling by third parties

12. Policy Updates

This policy may be updated from time to time. The latest version will be available on this page.

Returns & Refunds Terms And Conditions

1. General

All returns are subject to Cooper Power (Pty) Ltd’s standard Terms & Conditions.

Returns are accepted only with prior written approval from Cooper Power.

2. Return Eligibility

To qualify for a return:

• Items must be unused, in original condition, and suitable for resale
• All original packaging, manuals, accessories, software, and documentation must be included
• Proof of purchase must be provided

3. Return Timeframes & Handling Charges

Returns within 7 days:
• Eligible for assessment for full credit
• Items must be unused and in original resalable condition

Returns within 8–30 days:
• Subject to a handling/restocking fee of up to 30%
• Credit may be limited to the lower of:
o The original purchase price, or
o The current selling price

After 30 days:
• No returns will be accepted

4. Non-Returnable Items

The following items are non-returnable unless faulty under warranty:

• Special-order or non-stock items
• Imported or custom-configured products
• APC and OEM special-order products
• Installed, programmed, configured, or used equipment
• Items with missing packaging or accessories
• Batteries and electronic components where usage or condition cannot be verified

5. Condition of Returned Goods

Goods returned in non-resalable condition, without original packaging, or with missing accessories may:

• Be rejected, or
• Attract additional handling, testing, repackaging, or refurbishment charges

6. Return Procedure

To request a return, contact:

📧 sales@cooperpower.co.za

Please provide:
• Invoice number
• Product details
• Reason for return

Returns must be approved in writing before goods are returned.

7. Transport & Risk

• All return transport, courier, collection, and shipping costs are for the client’s account unless agreed otherwise in writing
• Goods remain the client’s responsibility until received and inspected by Cooper Power
• Cooper Power shall not be liable for goods damaged or lost in transit during return shipping arranged by the client

8. Inspection & Acceptance of Goods

The client is responsible for inspecting and verifying all goods immediately upon delivery or collection, including:

• Product quantities
• Model numbers and specifications
• Battery quantities and ratings
• Physical condition of goods supplied

Any shortages, damages, discrepancies, or incorrectly supplied items must be reported to Cooper Power in writing within 48 hours of delivery or collection.

Failure to report such issues within this period shall constitute acceptance that:

• The goods were supplied correctly and in good condition
• The quantities and specifications supplied are correct
• The order has been fulfilled as agreed

No claims relating to shortages, incorrect items supplied, or visible damages will be considered after this period unless otherwise required by applicable law.

9. Inspection & Approval of Returns

All returned goods are subject to inspection and assessment.

Cooper Power reserves the right to:
• Approve or reject returned goods
• Apply handling, testing, repackaging, or refurbishment charges where applicable

10. Credits & Refunds

Approved returns will generally be processed as an account credit unless otherwise agreed in writing.

Cash refunds will not ordinarily be issued unless required by applicable consumer protection legislation.

Refunds or credits will only be processed once returned goods have been received and inspected.

11. Faulty or Warranty Items

Faulty items must follow Cooper Power’s Warranty Claims Procedure.

Returned items may be tested prior to approval.

Where:
• No fault is found, or
• The issue falls outside warranty conditions,

standard testing, labour, and handling charges may apply.

12. Limitation of Liability

To the fullest extent permitted by law, Cooper Power shall not be liable for:

• Indirect or consequential losses
• Loss of use
• Downtime or business interruption
• Loss of revenue, profits, or data
• Damage to connected equipment

13. Policy Updates

This policy may be updated from time to time.

The latest version will be available on this page.

Terms & Conditions

1. General

These Terms & Conditions apply to all quotations, invoices, sales, services, deliveries, installations, and transactions conducted by Cooper Power (Pty) Ltd (“Cooper Power”).

Acceptance of any quotation, invoice, purchase order, payment, delivery, collection, or supply of goods/services constitutes acceptance of these Terms & Conditions.

2. Quotations

• All quotations are valid for 7 (seven) calendar days unless otherwise stated in writing
• Quotations are subject to stock availability and prior sale
• Pricing may change without notice due to exchange rate fluctuations, supplier increases, or import costs
• Cooper Power reserves the right to correct pricing or specification errors prior to order processing

3. Pricing

• All pricing is quoted in South African Rand (ZAR) unless otherwise specified
• Prices exclude VAT unless stated otherwise
• Delivery, rigging, installation, electrical work, accommodation, permits, and special access equipment are excluded unless specifically included in writing

4. Payment Terms

• Orders under R100,000.00 require full payment prior to processing
• Orders above R100,000.00 require a 70% deposit, with the balance payable prior to delivery or collection
• APC and special-order products require full payment prior to processing
• Orders are processed only upon payment clearance
• Cooper Power reserves the right to suspend orders where accounts are overdue or payment terms are not met

5. Ownership of Goods

All goods remain the property of Cooper Power until paid for in full.

Cooper Power reserves the right to recover unpaid goods where payment obligations are not met.

6. Delivery & Collection

• Delivery dates are estimates only and are not guaranteed
• Cooper Power shall not be liable for delays caused by manufacturers, shipping delays, customs clearance, courier services, supplier shortages, or circumstances beyond its control
• Risk in goods passes to the client upon delivery, collection, or handover to a third-party courier

7. Inspection & Acceptance of Goods

The client is responsible for inspecting and verifying all goods immediately upon delivery or collection, including:

• Product quantities
• Model numbers and specifications
• Battery quantities and ratings
• Physical condition of goods supplied

Any shortages, damages, discrepancies, or incorrectly supplied items must be reported to Cooper Power in writing within 48 hours of delivery or collection.

Failure to report such issues within this period shall constitute acceptance that:

• The goods were supplied correctly and in good condition
• The quantities and specifications supplied are correct
• The order has been fulfilled as agreed

No claims relating to shortages, incorrect items supplied, or visible damages will be considered after this period unless otherwise required by applicable law.

8. Installation & Electrical Compliance

• All installations must comply with applicable electrical regulations and standards
• Circuits exceeding 16A at 230V AC must be hardwired by a qualified electrician
• Cooper Power reserves the right to request proof of compliant installation, including Electrical Certificates of Compliance (COC) where applicable

9. Product Suitability

The client remains responsible for ensuring that products supplied are suitable for the intended application, load requirements, runtime expectations, and installation environment.

Runtime calculations and load estimations are based on information supplied by the client and are considered estimates only.

10. Warranty

All products are supplied subject to Cooper Power’s Warranty Policy and applicable OEM/manufacturer warranty terms.

Cooper Power acts as supplier and facilitator of warranty claims but does not independently underwrite manufacturer warranties unless explicitly stated in writing.

11. Returns & Refunds

Returns and refunds are governed by Cooper Power’s Returns & Refunds Policy available on this website.

12. Limitation of Liability

To the fullest extent permitted by law, Cooper Power shall not be liable for:

• Indirect or consequential losses
• Downtime or business interruption
• Loss of profits, revenue, or data
• Damage to connected equipment
• Delays caused by third parties or force majeure events

Cooper Power’s liability is limited to repair, replacement, or credit at Cooper Power’s discretion.

13. Force Majeure

Cooper Power shall not be liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to:

• Natural disasters
• Load shedding
• Supplier shortages
• Shipping delays
• Customs delays
• Labour disputes
• Civil unrest
• Government restrictions

14. Export Orders

For export transactions, the client remains responsible for:

• Customs clearance
• Import duties and taxes
• Import permits and compliance requirements
• Destination port and inland transport charges unless otherwise agreed in writing

15. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of South Africa.

16. Policy Updates

Cooper Power reserves the right to amend or update these Terms & Conditions at any time.

The latest version will be available on this website.